Shipping policy
Shipping Policy – L.A Party & Events
Last updated: March 2026
At L.A Party & Events, we aim to provide reliable and efficient delivery for all catering, party hire, and event-related orders across Melbourne and surrounding areas.
1. Delivery Areas
We currently offer delivery within:
- Melbourne metropolitan area and surroundings
- North-West suburbs including Hillside and surrounding regions
If you are located outside these areas, please contact us prior to ordering to confirm availability.
2. Delivery Timeframes
- Standard delivery: 1–3 business days (non-event items)
- Catering & event bookings: Delivered on the scheduled event date and time
- Custom or large orders may require additional preparation time
We recommend placing orders at least 3–7 days in advance to ensure availability.
3. Delivery Fees
Delivery fees are calculated based on:
- Distance from our location
- Order size and type
- Equipment or setup requirements
Delivery costs will be:
- Displayed at checkout, or
- Confirmed during booking for catering/event services
4. Click & Collect
We may offer pickup from our location in Hillside, VIC.
Pickup details and time will be arranged after your order is confirmed.
5. Event & Catering Deliveries
For catering and event hire:
- Delivery includes setup where agreed
- Access to the venue must be clear and ready at the scheduled time
- Delays caused by venue access may affect service times
6. Missed or Failed Deliveries
If no one is available to receive the delivery:
- Additional fees may apply for redelivery
- Perishable items (e.g. food) cannot be returned or redelivered
7. Damaged or Missing Items
Please inspect your order upon delivery.
If anything is damaged or missing:
- Notify us within 24 hours
- Provide photos where possible
We will work quickly to resolve the issue.
8. Contact Us
For any shipping or delivery questions, please contact:
L.A Party & Events
📞 0478 088 951
📍 Hillside, VIC
📧 info@lapartyandevents.com.au